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Who you gonna call? Good question
13 days ago | By TechCrunch
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Young startups often thrill early adopters by offering outstanding customer service with a personal touch. Many Big Tech companies, on the other hand, are notoriously hard to get a hold of when running into any sort of problem. Let's look into why this is happening, and whether it might change any time soon. - Anna
Faceless
“Customer complaints handling at scale is broken at most tech...
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